Mai Guarantee

Shopping second-hand should feel simple and secure. That's why we review every listing, monitor seller performance, and are here to help if something goes wrong. Mai Guarantee is included with every purchase, protecting you if your item doesn't arrive or doesn't match its description.

Secure delivery

Every order is shipped with tracking. If your package gets lost in transit, you'll get your money back.

Reviewed listings and sellers

All sellers verify their identity, and every listing is reviewed before it goes live. We also monitor how accurately sellers describe their items and whether they ship on time.

Help with claims

If your item doesn't match the description, you can easily submit a claim through your order page or the link in your delivery confirmation email. We'll take care of the claim and communicate with the seller. If your claim is approved, you'll receive a refund.

Hassle-free communication

We take care of all communication with the seller, from questions about an item to shipping reminders.

Resell commission-free within 7 days

If it's not quite right, you can relist your item in just a few clicks and sell it commission-free within 7 days of delivery.

We're here to help

Reach us via chat or at support@mairesale.com. We typically respond within one business day.

Mai Guarantee is included with every purchase on Mai. Tap the price on any product page to see the full price breakdown.