We care about the experience of buying second hand and aim to ensure a smooth buying experience. Mai Care covers you if something goes wrong — whether the item doesn’t arrive, is damaged, or isn’t as described. Mai Care is always included in the price you see. Tap the price on any product to see the breakdown.

Safe delivery

If anything happens during delivery and your package doesn’t arrive, Mai takes full responsibility and refunds you in full.

Help with claims

If the item doesn't match the description, you can file a claim directly from your collection confirmation email or the orders page. You can also reach us via chat or at support@mairesale.com and we'll send you the link.

Once we've received and reviewed the returned item, you'll get a full refund — no need to deal with the seller yourself.

Resell commission-free

If it's not quite right, you can resell the item in a few clicks – commission-free within 7 days of delivery.

We're here to help

You can reach us via chat or at support@mairesale.com. We typically respond within one business day.