We care about the experience of buying second hand and aim to ensure a smooth buying experience. Mai Care covers you if something goes wrong — whether the item doesn’t arrive, is damaged, or isn’t as described. Mai Care is always included in the price you see. Tap the price on any product to see the breakdown.

Safe delivery

If anything happens during delivery and your package doesn’t arrive, Mai takes full responsibility and refunds you in full.

Help with claims

If the item doesn't match the description, we'll sort it out - you never have to deal with the seller yourself. Simply contact us via chat or at support@mairesale.com. You'll receive a form and a PostNord QR code to return the item. Once we've received and reviewed it, you'll get a full refund.

Resell commission-free

If it's not quite right, you can resell the item in a few clicks – commission-free within 7 days of delivery.

We're here to help

You can reach us via chat or at support@mairesale.com. We typically respond within one business day.